Dhaka Head Office
12/A, Gulshan Avenue, Gulshan 2, Dhaka; support desk is open from 10:00 AM to 8:00 PM
ace360 Support and Contact, in one place
If login is stuck at 11 PM, this page makes things easier; ace360 Contact, help center, and Dhaka-based support options are together; if you have questions about bKash, Nagad, Rocket, or APK, the support team will guide you.
Download APK View login instructions
ace360 Contact office address and hours
Even a small mistake can take a long time, so the office name, city, and opening hours are shown at a glance, so any user in Bangladesh can quickly reach the help center.
Chittagong Service Point
Agrabad Commercial Area, 5th floor; call or message, usually 15 minutes to respond
Sylhet Help Desk
Service corner near Zindabazar; app, login, and account verification help is available here
Khulna Contact Center
Sonadanga area verified counters provide step-by-step solutions over the phone line for urgent questions
Dhaka, Chittagong, and Sylhet users usually choose the nearest center, but the online Help Center works the same everywhere, so there's no need to travel
What you will find in the ace360 Help Center
We found in one evening that small questions come up more often, so login, app, and contact information are kept separate in the Help Center, so you can find them in one click.
Login help
This guide clearly shows the three most common steps for ace360 Login when you forgot password or OTP does not arrive.
ace360 App Instructions
APK install, permissions, and what you will see on first open; on some Android phones you need to grant manual permissions.
bKash and Nagad Tips
Many Dhaka users top up quickly with bKash and Nagad; common questions about Rocket are also in the help center.
General questions
Small questions about account, notifications, and site navigation are also here; if needed, each answer goes to a separate page.
For more details ace360 Login And ace360 App You can go directly to the page from there; the path back to contact support is clear.
What to have ready before contacting speeds things up
A small note saves a lot of time; writing the user ID, registered number, and issue time helps the support team identify the matter in two steps.
4.4/5 average rating What users are saying
This rating comes from ace360's 30,597 reviews; short replies, clear directions, and quick help are repeatedly praised.
4.0M+ active users Why this method is liked
Many people solve problems themselves after looking at the Help Center; others go directly to support with contact information.
364+ games What to do if you have questions
If you have questions about games, brief answers are here, and if needed you are directed to the game page so you don't have to look up the same information repeatedly.
99.4% uptime Small note
System has been running since 2020, yet when load is slow, the page usually loads properly even on 3G networks.
If you want to send an email, include this
Some things can't be conveyed in a screenshot; when you email or write a note about the issue, the support team can see the full context.
Email address: ace360 Support Desk, Level 6, House 18, Road 11, Banani, Dhaka-1213, Bangladesh; if there are details related to bKash or Rocket, include the transaction ID, and for APK problems, also include the phone model.
Get help first Bonus information And Game List You can browse it, so you don't have to send the same question twice.
The easiest way to reach ace360 Support
Sometimes the direct path is best; the bottom button takes you to the APK page, from there you can start app setup, login, or contact flow.
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